Before You Dispute
Email us first. A person reads every message and can look up your order.
Start with the reason you are here
- You want a refund. You have 30 days from delivery to start a return. Tell us the order number and what is going back.
- You want to cancel. Orders are processed in 1 to 3 business days, so email us as soon as you can and we will tell you where yours is. Once it has shipped it is handled as a return.
- The wrong item arrived, or it is damaged. Email us the order number, and a photo if you have one. We do not make you argue the case.
- Nothing has arrived yet. Every order has tracking, and most arrive within 6 to 11 business days. Send the order number and we will find it.
- You do not recognise the charge. Read the next section.
The charge on your statement
Orders placed with us are billed as Decolumo.com. That is the exact wording. The store is operated by VELOCORE LLC. If the amount matches an order placed here, it is us.
What to send us
- Your order number. It is in your confirmation email and starts with DEC. Quoting it saves us both an email.
- The name and email used at checkout.
- The amount charged and the date it appeared.
- What you would like us to do: refund, cancel, or just explain the charge.
With those details we can pull up the order on the first reply instead of the third.
How to reach us
- support@decolumo.com
- Phone
- +1 (307) 393-7104
- Hours
- Monday to Sunday, 8 AM to 5 PM (MT)
- Reply time
- Most emails answered within 12 hours
- Company
- VELOCORE LLC
- Address
- 706 S Business 49, Neosho, MO 64850, United States
Our contact page carries the same details.
You can still raise a dispute with your bank, and we will not treat that as a problem. A bank dispute takes longer to resolve than an email to us. Email us first and we will put it right.