Track Your Order

Every order ships with tracking. When the parcel leaves the warehouse you get an email with the carrier name and the tracking number.

If you have the tracking number

Use the link in the shipping email. Carriers usually take up to 24 hours to show the first scan, so a number that shows nothing on the day it was issued is normal.

If you have not had a shipping email yet

Orders are processed in 1 to 3 business days. If it has been longer than four business days since you ordered and nothing has arrived, check your spam folder first, then email us.

If tracking has not moved in a week

Email support@decolumo.com with your order number. We open a case with the carrier. If the parcel is confirmed lost we send a replacement or refund you in full.

Your order number

It is in your confirmation email and starts with DEC. Quoting it saves us both an email.

Charges appear as Decolumo.com on your statement.