Contact

Email support@decolumo.com. That is the fastest way to reach us, and every message is answered by a person rather than a bot.

Prefer to call? Reach us at +1 (307) 393-7104 during our opening hours.

When we are open

We are open Monday to Friday: 8 AM (MT) - 5 PM (MT). Most emails are answered within 12 hours. If you write to us outside these hours, we will reply on the next business day.

What to include

If your question is about an order, put the order number in the subject line. It is in your confirmation email and starts with DEC. If something arrived damaged, attach a photo and we can usually sort it in one reply instead of three.

Returns and refunds

You have 30 days from delivery to start a return. Read the Refund Policy first, then email us and we will send you the return address.

The company

Decolumo is operated by VELOCORE LLC. Charges appear as Decolumo.com on your statement.